Customer Service Center

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Located in the Large Hotel at the city of Tripoli, our Customer Service Center provides several banking services:
  • Re-issuance of lost or damaged cards
  • Renewal of first-time issued but unused cards, at the request of the cardholder
  • Issuing secret/PIN numbers for lost cards (local and international cards), provided that the cardholder fills an application
  • Printing Visa statements
  • Blocking lost and stolen cards
  • Reception of return-of-claim forms for purchases selling points
  • Activation of Visa cards
  • Fixing card errors
  • Checking Visa card balance
  • Troubleshooting Visa issues